QUOTE OF THE WEEK
Patient Financial Services Weekly Advisor, April 18, 2008
“I personally see a million things coming across those access people. This is not something that’s alarmingly difficult. However, it’s one more thing to me that indicates that more activity is moving to the front end. The front end is no longer just a clerk. These people need to have more educated billing savvy. It points to the need for higher-level employees on the front end.”
-- Yvonne Focke, RN, BSN, MBA, regional director of revenue cycle management at Mercy Health Partners in Cincinnati.
This quote appears in a story in Patient Access Advisor’s May edition. To read the full story on Patient Access Resource Center, click here.
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