The coordinator's role as the face of the program

Residency Program Insider, August 5, 2016

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During HCPro’s recent webcast, Survival Skills for Residency Coordinators and Administrators, presenter Diana Davila, C-TAGME, program coordinator for the University of Texas Southwestern Family Medicine Residency Program in Dallas, answered a number of audience questions, including how to be the face of the program. The following is her responses:

Q: What is it like being the face of a program, especially when recruiting residents?

Davila: A lot of times, coordinators are the ones going through the evaluations and the ones who are going to reach out to applicants via email and send them invitations. Personally, I could use software so applicants can go in and automatically schedule, but I think it's worth my time to have them call me because I can get on the phone and get to know them and they can get to know me. When they come in, I'm the first person they see the day of their interview, so I'm the one that has to put my best foot forward and be energetic and positive.

You also want to make sure you have your interview day organized. There's nothing worse than an applicant that comes in to a disorganized day and interview process. I don't have any proof to back this up, but I think it's a large portion of how the residency program is perceived. You as the coordinator have a lot of power in that.

Editor's note: For more information or to order this webcast on demand, click here.

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