Residency

Improving bedside manner

Residency Program Insider, September 18, 2015

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With patient satisfaction surveys factoring more heavily into Medicare payments, medical schools and hospitals are making more of an effort to improve the bedside manner of physicians. Research has shown that hospitals that encourage physicians to be more responsive to patients are more likely to have higher satisfaction scores. Patients are also more likely to take their medication and follow recommendations if they feel their physicians are empathetic.

Hospitals have been experimenting with methods to make their physicians more compassionate such as offering courses in empathy, urging them to follow up with patients through handwritten notes or phone calls, or encouraging them to bond with patients over shared interests.

Source: CNN



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