Tip of the week: What does the site visitor want? Just ask.
Residency Program Connection, February 21, 2012
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Never assume what a site visitor specifically wants to do or see on visitation day. Ask questions, listen respectfully, and make suggestions to help the experience for the site visitor.
Wait for the site visitor to send a letter to the program director with documentation and scheduling requests before asking about the day’s agenda. Once you receive the letter, call and confirm the site visit agenda about six weeks prior to the day.
Find out who the site visitor wants to talk with and the desired length of the interviews. Ask the visitor if he or she would like a tour of the facility or any off-site locations. Remember that it is the site visitor’s agenda and not the program’s agenda.
This week’s tip is from Insider’s Guide to the ACGME Site Visit, Second Edition by Kathryn Andolsek, MD, MPH, and Shepard Cohen.
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