Residency

Ask the expert: What should we be looking for when assessing residents' communication skills?

Residency Program Insider, October 4, 2011

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This week’s question and answer are from The Residency Program Director’s Handbook by Robert Higgins.

 

Formal evaluation of interpersonal and communication skills is relatively new. The framework you use for teaching and assessment should focus on both interpersonal and communication skills, and should pay particular attention to the physician-patient relationship, understanding the patient’s perspective, and patient-centered care. The competency is more than simply communication skills and tasks. Assess the learner’s ability to show compassion and empathy and to develop and sustain relationships with patients, colleagues, and those they teach. The assessment process should enhance values and teach respect for the physician-patient relationship and the relationships between the physician and colleagues, learners, the medical team, and society.



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