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Ask the expert: How often should program directors and coordinators review residents’ evaluations?

Residency Program Connection, March 30, 2010

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The program director should review and initial any evaluation being added to a resident file as soon as it is received in the residency program’s office. This gives the director the opportunity to provide the resident immediate positive feedback for outstanding performance, as well as to address any performance issues.

The program director should review rotation evaluations, 360-degree evaluations, and any other required evaluation tools in the resident folder. To keep on top of all of the work, it is preferable that he or she do this when the program offices receives each evaluation of a resident. If this seems impossible, review the documents at least quarterly.

The program coordinator should notify the program director of any resident evaluation that does not meet expected performance levels. It is important the program director views these evaluations so that he or she can discuss any below-average assessment with the resident immediately. The program director can help remediate problem areas or identify issues that may be contributing to the poor performance. Coordinators should also highlight outstanding performance so the program director can give appropriate feedback to the resident.
 

This week’s question and answer are from Program Information Form Made Simple, by Jeri L. Whitten, C-TAGME, published by HCPro, Inc..

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