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Ask the expert: What is the program coordinator’s role in the remediation process?

Residency Program Connection, December 22, 2009

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The program coordinator has two functions in the educational development process: (1) act as an independent participant whose primary purpose is to record meetings and; (2) monitor and track the process steps and compliance with the goals and objectives.

When meetings take place regarding remediation or enhancement, the coordinator should be the third party in the room taking notes. The purpose of the notes is to be sure that conversations and the goals and objectives of the program are written out just as they were stated. The program director can then be sure that all the topics and issues discussed become part of the formal documentation of the meeting.

The coordinator can take a very active role when it comes to developing the tracking method and the actual monitoring of the process. A checklist methodology is easily adapted for this, including everything that is outlined in the formal letter. Then, as documentation is received, it can be checked off. The coordinator can remind the program director about missing documentation so the coordinator can remind the person responsible for that documentation.

The coordinator should also be sure that the file is organized and that all the documentation pertaining to an educational enhancement is available. The coordinator should periodically review the process with the program director to be sure that appropriate items, including activities and institutional requirements. are properly documented.

This week’s question and answer are from The Complete Residency Program Management Guide, by Ruth. H. Nawotniak, MS, C-TAGME.

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