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Tip of the week: Courtesies for site visitors

Residency Program Connection, April 21, 2009

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Anyone who has to travel for work knows that it can be exhausting. Imagine being on the road as often as the ACGME’s site visitors, traveling from institution to institution, conducting in-depth program reviews. There’s no rest for these road warriors, so try to make their stop at your program as pleasant as possible by extending the following simple courtesies:

• Most site visitors communicate clearly what they want to eat for breakfast and lunch. Honor their requests down to the last detail.
• Clear the program director’s and coordinator’s schedule so that they are both available to meet with the site visitor all day.
• Send the site vistor very detailed directions to your institution and instructions for parking. Also explain how to get from the parking lot to the building where your program is located.
• Meet the site visitor in the lobby and escort him or her up to your department.
• Point out where the restroom is—a simple yet important courtesy.
• If possible, have a runner in waiting just in case the site visitor asks for a document you don’t have or wants to make copies of something.
• Rather than moving the site visitor around from room to room to meet with the program director, faculty, and residents, pick one room and bring everyone to the site visitor.

Today’s tip is from “The ACGME Site Visit: What to Expect When You’re Expecting,” presented by Ruth H. Nawotniak, C-TAGME and Jeri L. Whitten, C-TAGME at HCPro’s 3rd Annual Residency Program Management Workshop.

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