Ask the expert: What is the best way to handle patient evaluations of residents?
Residency Program Connection, September 23, 2008
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It is oftentimes most efficient to administer a patient survey in the outpatient setting. It’s a good strategy to give the patient the survey immediately after his or her visit with a resident. To increase the return rate of patient surveys, collect completed surveys before the patient leaves the outpatient clinic. Keep in mind that conducting patient surveys by phone or mail is more labor-intensive and expensive. Several standardized patient surveys that have good validation data are available on various program director and coordinator Web sites.
This week’s question and answer come from The Residency Program Director’s Handbook, by Robert V. Higgins, MD, published by HCPro, Inc.
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