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HCPro's help comes in different shapes and sizes.

HCPRO Website, January 29, 2009

Our consulting services cover a variety of areas including accreditation, regulatory compliance, credentialing and privileging, governance, risk reduction, medical services, quality, patient safety, and more.

Education and Training
Sometimes you need education or training for your medical leaders, nurses, board members, managers, or front line staff. But it's got to be effective, engaging, and motivating. If you turn to HCPro, it will be. Whether you come to one of our renowned seminars or we provide a customized program on site at your hospital, participants will leave with new, practical knowledge and skills and a readiness to implement the changes you need.

Assessment
How well are you doing? How do you compare to organizations like yours or to the best in your country, region, or globally? Where are your most important opportunities to improve? These questions can be answered when HCPro performs an assessment for you. We can evaluate a single department or an entire hospital.

We can assess how well your medical providers carry out critical functions and services, or do the same for your leadership. We can let you know how effective your processes are or perform external peer review. And we can identify your most critical opportunities to improve patient safety and reduce risk of errors. The road to any improvement begins with an assessment so you can know how well you're doing now and prioritize your most critical opportunities.

Design
Before you redesign, wouldn't you like to know the best way to do it? This applies to redesigning your medical and nursing staffs for greater effectiveness or reducing medical errors. In fact, it applies to any process redesign. When HCPro assists you with a design project, you benefit from best practices. And we've learned that any redesign is not just about coming up with a better model. It's about managing change in your hospital, change that inevitably generates resistance. So we help you work through this resistance and achieve improvements that succeed because everyone supports them.

Implementation
Every organization, especially in healthcare, struggles with two critical challenges: to focus and execute. Many great ideas don't work-not because the idea failed, but because it wasn't implemented well. So we can work side by side with you to ensure your improvements are implemented on time and on budget.

Facilitation
Sometimes there are no clear answers. Sometimes you most need to come together to dialogue, to strategize and to plan. HCPro provides exceptionally skilled facilitators with recognized expertise to facilitate your leadership, medical, nursing, and administrative staff work, development of a strategic plan, or a physician-nurse summit. Whether you want to work collaboratively with your community or simply within the emergency services, we can help. Wherever there are challenges, there is opportunity, and we can help you turn that opportunity into success.

Maureen Connors Potter Joins HCPro, Inc.
Maureen Connors Potter, former executive director for International Accreditation at the Joint Commission International (JCI), has joined HCPro, Inc., as Vice President for International Services. Potter will lead delivery of HCPro's products and services including development and distribution of publications, information, education, training, and consulting for the global market.

Maureen has worked in healthcare for more than 30 years, including more than 20 years in various leadership roles with the U.S. Army Medical Department. She retired as a Lt. Col. Most recently, she was managing director for Magellan Health Services, the leading diversified specialty health care management organization in the US, where she was responsible for product oversight of the integrated disease management programs including behavioral health and chronic diseases.

For more information on how HCPro can help your organization and to contact Maureen, call her at +1 978 317 6478 or send an email to her at mpotter@hcpro.com.

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