Quality & Patient Safety

Uniqueness is not unique

Briefings on Accreditation and Quality, September 1, 2014

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When speaking to organizations, I often hear things like, "Well, we don't have the resources that the university hospital has" from community hospitals and then the university hospitals will say things like, "We aren't as nimble as those community hospitals." It's frustrating and ultimately self-defeating. It creates a semi-plausible excuse that permits low performance, and it must be stopped.

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