Defining quality through a patient's eyes
Patient Safety Monitor, May 1, 2012
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There are always times to come back to center-to return to why we work so hard to improve processes, performance, and measures like overall hospital ratings. In the sea of scores, metrics, and meetings we often drown in, we forget to come up for air and see that relationship with patients who seek care and healing from (and with) us.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Patient Safety Monitor.
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