Quality & Patient Safety

Ohio hospital keeps TABS on patients

Patient Safety Monitor, February 1, 2010

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In October 2008, staff members at Riverside Methodist Hospital (RMH) in Columbus, OH, approached Sheryl Tripp, MSN, RN-BC, nurse manager for the gynecology/gynecology-oncology (gyn/gyn-onc) surgical unit, in hopes of changing the way nurses were issuing patient reports.

Tripp reviewed the current reporting process on the gyn/gyn-onc surgical unit, along with the unit’s Press Ganey patient satisfaction scores, and decided it was time to implement a new process for patient and end-of-shift reports.

Tripp led an effort to implement a new reporting process, called Transferring Accountability at the Bed Side (TABS), that includes an interaction between the nurse whose shift is ending and the nurse whose shift is beginning. Under the new process, both nurses visit the patient’s bedside together, as opposed to each one reporting separately.

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