Quality & Patient Safety

Voice recording technology improves patient handoffs

Patient Safety Monitor, December 1, 2009

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When Kathleen Mikos, RN, MSN, vice president of patient care and chief nursing officer, came to Ingalls Memorial Hospital in Harvey, IL, she couldn’t shake the sense of déjà vu when she found that patient handoffs took 60–90 minutes to complete.
At her previous hospital, Mikos had dealt with the same issue—performing patient handoffs took longer than it should have. The lengthy amount of time became an issue with incremental overtime and also got in the way of patient care.
Drawing on her past experience, in May 2008, Mikos began to develop a new, efficient method for patient handoffs that allowed for more patient-nurse interaction and reduced nurse overtime at Ingalls.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Patient Safety Monitor.

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