Quality & Patient Safety

Iowa Health System addresses health literacy within state facilities by adopting patient-centered approaches

Patient Safety Monitor, March 1, 2009

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In 2003, staff members at Iowa Health System (IHS) identified poor health literacy as an ongoing issue and began developing a system that would “improve the health of the people and communities we serve,” says Mary Ann Abrams, MD, MPH, health management consultant in the IHS Department of Clinical Performance Improvement. “Health information directed towards patients is often too technical for most to understand, regardless of educational background, reading level, or level of health literacy,” Abrams says.

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