Editor’s Pick of the Week: HCAHPS Success handbook
Patient Safety Monitor Alert, October 15, 2008
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The public, potential patients, and payers can now look online to see how well you fared on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Your reputation, as well as your bottom line, could be in jeopardy if your patients give you low ratings.
Give your staff the tools they need to create positive experiences for patients with the handbook set HCAHPS Success: Ten Strategies to Improve Performance. It's sold in packages of 25 copies so you can share the training across departments without breaking your training budget.
For information or to order your copy, visit HCPro's Healthcare Marketplace or call the customer service team at 800-650-6787 and mention source code EZINEAD.
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