Distractive environments: Mitigating complacency
Patient Safety Monitor, August 1, 2008
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Patient Safety Monitor.
Editor’s note: The following is part of a series about human error and its role in medical error. This month, Robert J. Latino, executive vice president of the Reliability Center, Inc., in Hopewell, VA, discusses the internal and external factors affecting complacency in the workplace and its effect on human error.
During our employment, when do we become comfortable to the point at which our complacency becomes dangerous? Complacency, as defined by Merriam-Webster’s Online, is “self-satisfaction accompanied by unawareness of actual dangers or deficiencies.” Let’s explore the various stages of complacency, and perhaps we can conduct a self-evaluation to see where on the spectrum we are.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Patient Safety Monitor.
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