Quality & Patient Safety

In-field supervision can reduce error rates

Briefings on Patient Safety, May 1, 2008

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Editor’s note: The following is part of an ongoing series about human error and its role in medical error. This month, author Robert J. Latino, executive vice president of the Reliability Center, Inc., in Hopewell, VA, discusses the advantages of supervision oversight in the field and its effect on human error rates.

Sometimes, supervision is done from afar, with the supervisor removed from the employee’s work environment. The following statistics demonstrate that in-field supervision is not a common practice:

  • 16% of floor/field work was surveyed by supervisors
  • 3% of supervisors knew what to look for during survey
  • 1.3% of floor/field work was improved by supervisors

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on Patient Safety.

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