Physician Practice

Q&A: Centura Health on telehealth expansion: How coronavirus changed a health system?s virtual care model, and what that means going forward

Medical Environment Update, July 23, 2020

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How coronavirus changed a health system’s virtual care model, and what that means going forward

by Brian Ward

The coronavirus pandemic and social distancing requirements prompted many healthcare organizations to start or expand their telehealth programs using webcams, phones, and computers to conduct virtual doctor’s appointments. In March, after the pandemic took hold in the United States, telehealth visits increased by 50%.

Meanwhile, legislation that had limited telehealth expansion was lifted to accommodate patient demand and promote social distancing. These changes included both reimbursement policies and regulations on practicing across state lines. Now, many at the state and federal level are calling to make these changes permanent. 

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