Physician Practice

Engaging patients online raises new issues

Physician Practice Perspective, March 3, 2017

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Physicians say communicating with patients online is still a challenge but that patients are becoming more comfortable with making appointments, refilling prescriptions, and asking follow-up questions through patient portals after appointments. Yet physicians are also discovering that having patients review their medical records—and try to decipher the clinical terms and codes within—can open up a whole new line of questioning.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.

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