Physician Practice

Retro audits unfit for practice

Physician Practice Perspective, July 21, 2002

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Morale was no better here at Summit Ophthalmology than on Akron High School’s 0-19 basketball team. And Dr. Richard Ellison knew it. Ellison is managing partner of this two-site, seven surgeon practice in Akron, OH. At 125 patients a day, business should have been booming in the late ’90s. But it wasn’t. The practice meandered along a river of claims denial. Incorrectly entered birth dates, genders, Social Security numbers, and patient addresses spit out denials, stifling productivity. Nagging DOS software problems weighed heavily on the administrative staff.Ellison a

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