Physician Practice

Build lasting patient relationships with good telephone techniques

Physician Practice Perspective, March 21, 2002

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By now the importance of good telephone techniques in forming quality patient relationships is understood by most health care practices. However, because there are always new staff to be trained, and because even seasoned staff members can become harried and cease to use the best telephone etiquette, it’s a good idea to seek constant improvement in this area. The results are often better patient retention and an increase in new patients. One way to be sure your telephone response protocol is remembered and followed is to create a guide for your staff to follow. These forms should

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.

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