Physician Practice

When things go wrong, admit mistakes

Physician Practice Perspective, January 1, 2012

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Something went very wrong a few years ago when ­Michelle Malizzo Ballog underwent surgery to replace a temporary stent in her liver at the University of Illinois Medical Center (UIMC) in Chicago. Tim McDonald, MD, chief safety officer, says he remembers vividly the text he received from a nurse as Ballog stopped breathing: Come quick. Things going badly. Cardiac arrest.

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