Physician Practice

Some practices handle conflict better than others

Physician Practice Perspective, April 1, 2010

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For patients already anxious about their health, even during well visits, it can be particularly unsettling to hear voices raised or accusations flying. It may be a receptionist dealing with a patient who has just been informed that his copay was raised. It could be an office manager confronting a billing clerk over a documentation error. It could be a physician assistant’s personal troubles spilling into the workplace. Whatever the reason, conflict is a cancer in the healing environment. It must be contained.   

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