Physician Practice

Stop the finger pointing

Physician Practice Perspective, October 1, 2009

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It’s not uncommon in small medical offices that answering the phone is slated as everyone’s job. Most likely, at least one staff member will feel that he or she is answering the phone more than everyone else and may begin to ignore the ringing in hopes of settling the score. At some point, the phone may go unanswered for so long that a patient hangs up and does not call back.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.

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