Focus on phones to improve service and efficiency
Physician Practice Perspective, January 1, 2009
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.
by Debra Beaulieu, for HealthLeaders Media
It’s a typical afternoon at ABC Multispecialty, and 15 people trying to call into the practice are on hold. Meanwhile, one front desk employee is filing, another is putting away supplies, and the only one actually working the phones is also checking patients in and out and trying to schedule referrals.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.
Comments
0 comments on “Focus on phones to improve service and efficiency ”
Related Products
-
Physician Practice Perspective
Physician Practice Perspective subscribers can find the archive of issues on the Part B News website. Find more information...
-
Medical Environment Update
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
-
HealthLeaders Media Physician Leaders
HealthLeaders Media Physician Leaders offers commentaries that focus on the hottest issues for doctors as well as concise...
-
Medical Environment Update - Electronic and Print, 1 year
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
-
Medical Environment Update - Electronic, 1 year
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
Most Popular
- Articles
-
- Don't forget the three checks in medication administration
- Note similarities and differences between HCPCS, CPT® codes
- Q&A: Primary, principal, and secondary diagnoses
- Practice the six rights of medication administration
- What does case-mix index mean to you?
- OB services: Coding inside and outside of the package
- Complications from immobility by body system
- Prevent dehydration with nursing interventions
- Coding Clinic reiterates guidelines for provider documentation
- Nursing responsibilities for managing pain
- E-mailed
-
- Capturing start and stop times for infusions
- Q&A: Sepsis as a primary diagnosis
- Note from the instructor: Billing Outpatient Laboratory Services - TOB 131 vs. TOB 141
- Learn how to read an OP report
- Inpatient-only procedures: Accuracy helps avoid denials, ensure compliance
- Don't forget the three checks in medication administration
- Coding, billing, and documentation tips for teaching physicians, interns, residents, and students
- Coding Clinic reiterates guidelines for provider documentation
- Clinical Corner: Revisiting respiratory failure
- Clear up confusion surrounding observation services
- Searched
