Physician Practice

Focus on phones to improve service and efficiency

Physician Practice Perspective, January 1, 2009

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by Debra Beaulieu, for HealthLeaders Media

It’s a typical afternoon at ABC Multispecialty, and 15 people trying to call into the practice are on hold. Meanwhile, one front desk employee is filing, another is putting away supplies, and the only one actually working the phones is also checking patients in and out and trying to schedule referrals.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Physician Practice Perspective.

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