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Physician feedback: choose the right supplier

Staff Development Weekly: Insight on Evidence-Based Practice in Education, November 1, 2007

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Because hospital quality programs traditionally focus on negative feedback, physicians don't look forward to receiving it. But to promote a culture of continuous performance improvement, physicians should expect regular, periodic feedback, both appreciating what they are doing well and highlighting opportunities for improvement. Your best bet is to provide behavior feedback either quarterly or every six months. (However, don't wait until a regularly scheduled feedback report date to respond to a significant complaint about a physician's behavior.)

Physicians respond best to feedback, oral or written, when it comes from a fellow physician. Therefore, the feedback provider should be one of the following:

• Vice president of medical affairs
• Chief medical officer
• Chief of staff
• Department chair
• Service-line medical director
• Medical staff quality committee chair

The bottom line is that all physicians should be expected to use feedback based on their performance and behavior data in order to improve the quality of care delivered at your institution.

Editor's note: The above excerpt is from the online course "Disruptive Physician Behavior: Techniques for Managing and Preventing." For more information on this and other courses in our library, go to http://www.hcprofessor.com.

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