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Are concierge services worth the investment?

Nurse Leader Weekly, July 25, 2007

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As concierge services are becoming more prevalent at facilities nationwide, nurse managers are questioning whether they're worth the expense. Below, June Marshall, RN, MS, CNAA, BC, director of the Center for Nurse Excellence at Medical City Hospital in Dallas, TX, gives us her take on these services.

Q: I've heard concierge services are catching on at many facilities across the country. Do you think this is a good investment? Is it a good recruiting hook?
A: Concierge services are an important part of a supportive, healthy work environment for nurses with stressful lives and demanding schedules. These services can reduce time spent running errands and taking care of personal business by several hours or more each week.
As nurses, we are not very good at taking care of ourselves, so reaping the benefits of concierge services is something that requires additional education and evaluation. The concept makes sense for nurses' self care, recruitment, and retention. Weighing costs and measuring benefits of concierge services require further investigation.

Editor's Note: This excerpt was taken from HCPro's new online resource, www.StrategiesForNurseManagers.com. For more information, visit the site and subscribe today!

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