New York hospital hopes to improve patient satisfaction by reducing noise
Staff Development Weekly: Insight on Evidence-Based Practice in Education, July 19, 2007
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Montefiore Medical Center in the Bronx, NY, has kicked off a program aimed at reducing noise levels after a survey concluded that loud noise was the chief complaint of patients, The New York Times reports.
The fifth floor of the facility has become a "quiet zone," with signs asking workers, patients, and visitors to avoid being loud. The hospital repaired squeaky wheels on medication carts to reduce hallway noise and installed sound-absorbing curtains and ceiling tiles.
Developers of the program say that the effort has helped relieve worker stress and has helped patients sleep more soundly. These benefits have reportedly encouraged other hospitals to adopt noise-reducing programs and strategies.
Source: The New York Times, Robert Wood Johnson Foundation
Other articles of interest:
Bright idea: Light helps reduce medical errors, lift patient moods
Canine compassion: Facility employs dogs to improve patient care
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