Hand-washer "spies" are sneaking at hospitals
Staff Development Weekly: Insight on Evidence-Based Practice in Education, March 29, 2007
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To get healthcare staff to adhere to hand hygiene guidelines, some companies now dispatch "spies" to hospitals to observe staff and document hand-washing practices. These observers may not lead the life of James Bond, but they play a vital role in the ongoing efforts to protect patients from infections.
So how do employees react to these strangers? Some workers ask who the observer is, which prompts an already agreed upon response, such as
- "I am here from another facility"
- "I am a here to review charts for unapproved abbreviations and completion of surgical data"
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