Learn crucial conflict-resolution skills
Stressed Out Nurses Weekly, March 12, 2007
The best skill to have in your nursing tool belt is conflict resolution. Conflict resolution is the process one uses in resolving a dispute or conflict. Someone who possesses good conflict-resolution skills can end a potential conflict before it starts.
Here are some successful strategies that can help you with conflict resolution:
- Deal with issues that are easiest to resolve first.
- Break the conflict into manageable parts, highlighting where there is common ground.
- Discuss and identify the acceptable and unacceptable aspects of each person's actions and requests.
- Gain agreement in small steps, taking one step at a time.
Source: Stressed Out About Your First Year of Nursing, HCPro, Inc., 2006. For more information on our series of Stressed Out books, visit www.stressedoutnurses.com
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