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Weekly Q&A: Nurses' perception of providing high-quality patient care

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, February 27, 2007

This week, a reader wants to know how to show evidence that direct care nurses perceive they are providing high-quality patient care. Read the response below from our advisor Elise I. Gropper, PhD, APRN,BC, CPHQ, president, Gropper & Associates, Inc., a national healthcare consulting firm in Coral Springs, FL.

Q: How can I show evidence that direct care nurses perceive they are providing high-quality patient care?

A: The best way to clearly answer this question is to simply ask them. You can develop a simple questionnaire to ask the nurses if they believe they are providing high-quality care. Then ask them why they believe this, and if there are any areas they would like to improve. Also ask them what resources they need in order to improve.

You can take this data, aggregate, and analyze it. As opportunities to improve are identified, put plans in place to work toward this improvement. Develop measures to track improvement and take credit for these successes as they are further accomplished.

This would also serve to meet Joint Commission Performance Improvement consideration Standard PI.1.10: The hospital collects data to monitor its performance. Elements of performance include that the hospital considers collecting data in staff opinions and needs, and staff perceptions of risks to individuals and suggestions for improving patient safety.

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