Positive body language can send the right message during your survey
Staff Development Weekly: Insight on Evidence-Based Practice in Education, August 25, 2006
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Many times, unspoken language speaks as loudly as spoken language. Be aware of your body language when speaking with a surveyor during an unannounced JCAHO survey at your facility. As in a job interview, be calm and confident.
Characteristics of positive body language:
- steady eye contact
- open body: arms and palms open, avoid crossing arms
- pleasant tone of voice
- move in closer or lean forward to convey interest
- head up, shoulders upright
- firm handshake
- good posture
- relaxed stance: plant both feet on the floor
Editor's note: The above excerpt is from the online course, "Survey Series: Tracer Methodology Training." For more information on this and other courses in our library, go to http://www.hcprofessor.com/.
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