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Five tips for surviving the JCAHO survey

Staff Development Weekly: Insight on Evidence-Based Practice in Education, May 12, 2006

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Want to help your hospital ace the new survey process? Remember these five tips:

• Get ready for more contact with surveyors. Practice with your peers on how you will respond to questions.
• Take extra care with documentation. Surveyors will compare patient charts to the care they actually receive.
• Make sure you offer surveyors consistent information on patient care. Remember that you are part of a team, and communicate with your team members.
• Show off when you can. If a surveyor asks a question that offers the opportunity to reveal how your performance improvement project decreased falls by 10%, then talk about it.
• Relax. You know your processes better than the surveyor.

Editor's note: The above excerpt is from the online course, "Survey Series: How to Survive a JCAHO Survey for Healthcare Staff." For more information on this and other courses in our library, go to www.hcprofessor.com.

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