Tips for handling hostile learners
Staff Development Weekly: Insight on Evidence-Based Practice in Education, June 10, 2005
Want to receive articles like this one in your inbox? Subscribe to Staff Development Weekly: Insight on Evidence-Based Practice in Education!
Sometimes trainers have to deal with angry or violent learners. If an incident does occur, practice the following measures when dealing with violent learners:
- Ask them to sit down
- Never allow an angry person to block the exit from the room
- Use a calm, measured tone of voice
- Do not take anger personally
- Listen actively
- Know how to get help quickly
- Report all incidents of violence, whether verbal or physical
Editor's note: This excerpt is from A Practical Guide to Staff Development: Tools and Techniques for Effective Education, an HCPro publication.
Want to receive articles like this one in your inbox? Subscribe to Staff Development Weekly: Insight on Evidence-Based Practice in Education!
Related Products
-
Strategies for Nurse Managers
Strategies for Nurse Managers is a 12-page monthly how-to newsletter that was created exclusively to help you save time...
-
Nurse Leader Weekly
Our informative free e-mail newsletter for nursing professionals delivers helpful tips and advice each week!
-
Staff Development Weekly: Insight on Evidence-Based Practice in Education
This e-mail newsletter reports on innovative training methods and mandatory training requirements. You'll also find tips on...
-
From Hostility to Collegiality:
Nurse retention, nurse satisfaction, patient safety, and quality improvement are all compromised when hostility permeates...
-
Nurse Accountability: Six Steps to Create a Culture of Commitment
This 90-minute webcast introduces six cutting-edge concepts to help you get people to make and keep commitments. Speaker...
Most Popular
- Articles
-
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Q/A: Volume requirement for reporting hydration services
- Topic: CMS, OESS post new security compliance review information, checklist
- HIPAA Q&A: Answering service messages
- News and briefs: Oklahoma Osteopathic Association against residency bill change
- What does case-mix index mean to you?
- QA:Coding multiple initial infusions
- Capturing all necessary codes for IUD insertion and removal can be challenging
- Catch up on what's new with injections and infusions
- OB services: Coding inside and outside of the package
- E-mailed
-
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Are your workforce members texting PHI?
- Q/A: Volume requirement for reporting hydration services
- Avoid the trap of probable diagnoses
- Arkansas woman convicted for HIPAA violation
- Q&A: Coding for protein malnutrition
- Q&A tackles coding questions about injections and infusions
- New conflicts of interest create new challenges
- Joint Commission Center announces handoff communication solutions
- Inside best practice: Reduce patient falls with a stoplight
- Searched