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Technology and training: Don’t lose the human connection

Staff Development Weekly: Insight on Evidence-Based Practice in Education, August 6, 2004

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E-learning and computer-based learning certainly have their advantages. They offer timely, cost-effective, and efficient learning modules, but they don't eliminate the need for human interaction. Training professionals should examine staff's behavior, emotions, and motivation to determine when training should be computer based vs. classroom based. Think of the knowledge that educators bring to the computerized/online learning environment. Regardless of your pace on the technology path, review the reminders below for successful training programs of all kinds. 

Learning is social. Learning takes place beyond the boundaries of classrooms and computer stations. It often takes place during conversations in nurses' stations and break rooms.

Learning requires much more than exposure to content. Learners benefit when you combine computer-only training with virtual classes, study groups, team exercises, mentors, off-line events, and online coaches.

Good learning focuses on problem-solving and stimulates learners' previous experience and knowledge. Learning is usually more effective through demonstration than telling, and it requires learners to build upon their existing knowledge base.

Editor's note: The above excerpt is adapted from Jay Cross, Managing Director of Workflow Institute (www.workflowinstitute.com), published in Online Learning News and Reviews, August 3, 2004.

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