Georgia hospital launches education to close communication gap
Staff Development Weekly: Insight on Evidence-Based Practice in Education, July 9, 2004
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A recent survey of employees at Houston Healthcare, a hospital system in Georgia, revealed a demand for Spanish education in light of a growing Hispanic population. As a result, the facility has outsourced instruction from Macon State College for a series of three evening classes taught at the hospital. Employees filled up 60 open seats in 24 hours, paying $35 for course materials. Veteran staff say they have witnessed larger numbers of Spanish-speaking patients at the hospital. According to hospital officials, in 2003, Houston Medical Center and Perry Hospital had 2,398 Hispanic patients, up 46% from 2001. Hospital staff are optimistic that the training will improve communication between patients and staff and ultimately increase the quality of care delivery.
Source: The Macon Telegraph
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