Conflict resolution: Managing difficult patients
Staff Development Weekly: Insight on Evidence-Based Practice in Education, April 16, 2004
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Q: You enter an exam room to assess a patient who is clearly agitated. She avoids answering any of your direct questions with clear answers. Over the course of your conversation the patient becomes increasingly volatile. The patient is now very angry and begins to raise her voice. How do you safely solve this patient's problem?
Editor's note: The above case scenario is from the new online course "Nursing CE Series: Managing difficult patients-a guide for nurse managers." Look for the answer to this question in next week's issue of HCTW. Or, find the answer and more information on this and other nursing courses on www.hcprofessor.com by clicking on Nursing CE Series. HCPro, Inc., is accredited as a provider of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation.
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