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Tips for being a clear speaker and an active listener

Nurse Leader Insider, January 22, 2020

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When two people are involved in a conversation, one is sending information and the other is receiving it. For successful communication to occur, the sender must be a clear speaker and the receiver must be an active listener.

The sender should:

• State one idea at a time.
• State ideas simply and clearly.
• Monitor your tone of voice and tempo.
• Explain when appropriate.
• Repeat if necessary (if you see ANY doubt!).
• Encourage feedback—ask if the receiver is getting the message.
• Read between the lines. Do your choice of words, tone, and body language all convey the same meaning?

The receiver should:

• Listen carefully, concentrate
• Evaluate—think and process the information
• Provide feedback
• Interpret the message
• Verify the message you heard was correct

Editor’s note: This is an excerpt from Accountability in Nursing: Six Strategies to Build and Maintain a Culture of Commitment. Check out our latest nursing resources here.

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