Nursing

Let Hospital Staff Lead Quality Improvement Efforts

Nurse Leader Insider, December 1, 2016

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Let Hospital Staff Lead Quality Improvement Efforts
Tinker Ready, November 10, 2016

In the midst of an unprecedented \"change management experience,\" the AHA's top quality executive wants leaders to take a page from other industries that must successfully manage high-risk processes.
In the midst of an unprecedented "change management experience," the AHA's top quality executive wants leaders to take a page from other industries that must successfully manage high-risk processes.

Hospitals nationwide are enduring an unprecedented "change management experience," says Jay Bhatt, DO, who took charge of several of the American Hospital Association's quality efforts this summer, including the AHA's Health Research and Educational Trust.

Bhatt recommends that healthcare leadership take lessons from other industries that must manage change to avoid major harm or catastrophes.

He champions "high reliability" to improve safety at hospitals. High reliability is the technique of standardizing high-risk processes, and is used in nuclear power, aviation, and other industries where errors can have disastrous consequences.

Some organizations—including Medstar Health in the Washington, DC area and Advocate Health Care in Chicago—are moving toward higher reliability, says Bhatt.

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