Nursing

Four ways to get better results from Patient Advisory Councils

Nurse Leader Insider, November 3, 2016

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Written by Jennifer Thew, RN

Patient advisory committees can steer hospitals and health systems toward providing patient-centered care and achieving outcomes such as higher HCAHPS scores, stronger reputation, and improved quality and safety ratings.

But these groups can differ in effectiveness. Some are able to create meaningful solutions that influence organizational outcomes, while others get stuck in silos or see no action on their suggestions.

One organization that has had success with its patient advisory committee is Elmhurst (IL) Hospital. Since the creation of its advisory committee in 2009, the 259-bed suburban Chicago hospital has leveraged the group's feedback to design and build a new hospital campus, achieve Planetree designation, and continuously improve policies, procedures, and processes.

Joanne Muzzey, RN, MHA, director of patient advocacy and Planetree at Elmhurst, has overseen the group since its inception and has some advice on getting the best results from a patient advisory council.

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