Nursing

6 ways to torpedo patient satisfaction scores

Nurse Leader Insider, October 29, 2015

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Alexandra Wilson Pecci, for HealthLeaders Media , October 26, 2015

HealthLeaders Media recently published a slide show on six things that ruin patient satisfaction scores and it's worth taking a look.

The accompanying article says that applying a one-size-fits all approach to patient satisfaction is a sure-fire way to fail, experts say.

Also, where a patient receives care in a hospital has a lot to do with what types of care the patient values most. In inpatient settings, for instance, patients value nursing care the most. In the emergency department, overall personal safety and continuity of care are most important. For pediatric care, factors affecting patient satisfaction vary a lot depending on which department patients are in, according to a study published this month in the American Journal of Medical Quality.


Read the rest of this free article and take a look at the slide show by clicking here.
 



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