Nursing

A simple interprofessional accountability technique

Nurse Leader Insider, August 20, 2015

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From Team-Building Handbook: Accountability Strategies for Nurses, by Eileen Lavin Dohmann, RN, MBA, NEA-BC

The importance of listening, validating, and asking for a commitment.

When working with a group, I assume that people are rational and logical.

So, if I want them to do something, I just need to explain it and they'll do it. When I don't get the results I am seeking, I tend to think "Oh, I must not be explaining it well. Let me try it again."

It's taken me a long time to realize that what I was hearing as "not understanding me" was often someone's polite way of telling me no. So now when I find myself explaining the same thing to someone for the third time, I stop and ask the person what he or she is hearing me request. If I can validate that the person is hearing me correctly, I ask for the commitment: yes or no.

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