Nursing

A better way to elicit patient feedbac

Nurse Leader Insider, July 9, 2015

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As healthcare professionals, we've (sadly) become familiar with the concept of alarm fatigue—that feeling of sensory overload that can desensitize us to the point of delaying our responses, or in the worst cases, not responding at all.

Survey fatigue is similar, except that instead of being overwhelmed by information coming at us, we're being overwhelmed by the frequency and amount of information we're being asked to provide.
Often, doughnuts and discounts aren't enough to compensate for the time and effort it takes to complete surveys. I admit there are a few patient satisfaction surveys in various stages of completion that have been floating around my house since September 2014 when I had my son. It's just one more task I just can't seem to find a chance, or the will, to do.

Much like dealing with the constant bombardment of bedside alarms, the easiest way to deal with the constant bombardment of surveys is to tune them out.

Read the rest of the article from Healthleaders Media here.



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