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Don’t blame your dingy hospital for low HCAHPS scores

Nurse Leader Insider, March 6, 2015

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Patient satisfaction scores only modestly improve after hospitals are remodeled, research shows. What matters more is communication between providers and patients.

Picture yourself walking into a glitzy, gorgeous hotel that was designed entirely with beauty and comfort in mind. Everything—from the lobby, to the beds, to the food, to the view—is simply beautiful, looking like a spread in a glossy high-end travel magazine.

But what if, after a couple of days, you discover that the service at this gorgeous, dream locale is just mediocre? What if it's downright bad? Would you give the hotel a glowing online review and recommend it to all of your friends?

I'm guessing that the answer is probably no. As it turns out, the same is true for hospitals, too.

According to a new study led by Johns Hopkins researchers, patient satisfaction scores only modestly improve based on the effects of a remodeled/redesigned hospital.

Keep reading the rest of this article from HealthLeaders Media here.

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