Nursing

Compassionate nursing care linked to higher HCAHPS scores

Nurse Leader Insider, February 27, 2015

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A framework for compassionately connecting with patients is likely to ease patients' suffering and to lift HCAHPS scores, clinical quality measures, and reimbursements.

Fifty-six seconds.

That's how long it takes to make a connection with a patient. It could be something as simple as asking about her family, whether she has any pets, or what she likes to do when she's not stuck in the hospital.

The patient might talk about just one thing during those 56 seconds, but anything she says can be built upon throughout the course of her hospital stay. As a result, she patient feels more in control, acknowledged, and is likely to give her healthcare provider more information, allowing for better care.

HCAHPS scores, clinical quality measures, and reimbursements are likely to rise. All because of a 56-second effort to make a personal connection.

Keep reading the rest of this article from HealthLeaders Media here.



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