Nursing

Blog spotlight: Apologies and action for famous actors only?

Nurse Leader Insider, November 21, 2011

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Hospital chief Sandra Coletta is making waves throughout the healthcare community after being frank with her audience of hundreds at the 10th annual dinner of Medically Induced Trauma Support Services (MITSS), a widely respected group that aims to support patients, families, and staffs after things go medically wrong.

She spoke about the death of James Woods' brother in the emergency department at Kent Hospital in Warwick, RI, after orders were not carried out in a timely manner.

"Quite honestly, I did nothing other than what my mother taught me," Coletta said of apologizing.

James Woods and the hospital settled the suit, in the process created a foundation, the Michael J. Woods Institute, in honor of his brother. The institute aims to recreate healthcare from a human factors perspective.

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