Blog spotlight: Kathleen Bartholomew, RN, MN, answers questions about nurse-to-nurse hostility
Nurse Leader Weekly, October 31, 2011
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Kathleen Bartholomew, RN, MN, dared to ask the question, how can a profession that is based on caring include such uncaring behaviors? Her powerful research exposes the toxic relationships and bullying behavior that causes nurse burnout and threatens patient safety. Here's a question and answer session where she offers practical advice to real-life problems.
Q: It's often easy to point out the shortcomings in others. What do you do for people to help recognize and overcome their own bad behaviors?
A: Peer evaluations are effective, but a critical conversation is the most powerful tool both peers and managers have. I ask, "What do you do well?" "What would you like to do better and how can I help?"
Q: What is the most important thing we as nurses can do to turn around toxic work environments that are deeply rooted in bullying and disrespectful behaviors?
A: SAY WHAT YOU SEE. Your voice is your power. These behaviors will be NORMAL until someone stands up and says, "Hey, this is impacting the patients and morale. This needs to stop."
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