Nursing

Ask the expert: The importance of trust

Nurse Leader Insider, March 7, 2011

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This week, Patty Kubus, RN, MBA, PhD, discusses ways for nurse leaders to built trust between themselves and the staff they mentor.

Q: I just took on the role of a nurse mentor. How do I build a trusting relationship between myself and the nurse I am mentoring?

A: Building trust takes planning, effort, time, and quality raw materials. If you are a newcomer to an organization or role, take some time to reflect and plan how you will build a foundation of trust with those around you. Identify the people with whom an “Empire State Building” type of foundation will need to be created. Then think about which of the following tactics you should employ with each and how you will do it:

  • Be trustworthy.
  • Achieve competence in the skills needed for success in your role. You’ll have a hard time getting people to trust you if you have not developed competency in your job. If you are new in your position, be honest about what kills you bring to the job, what skills you still are developing, and what your plan for development includes.

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Editor's note: Do you have a question for our experts? E-mail your queries to Associate Editor Jaclyn Beck at jbeck@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.



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