Nursing

Website spotlight: Nurse leaders' top concerns: Patient experience and quality care

Nurse Leader Insider, February 21, 2011

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Rebecca Hendren, for HealthLeaders Media, February 15th, 2011

Patient satisfaction scores will soon be tied to reimbursement and the change has shifted everyone’s attention to patient experience. Nurse executives have placed the issue at the top of their priorities list for 2011, according to the just released HealthLeaders Media 2011 Annual Survey.

The survey asked healthcare leaders across the board to rank their top three priorities for the year. Nurse executives placed patient experience/patient satisfaction at the top, followed by quality/patient safety, and cost reduction.

The result differs from CEOs, who placed cost reduction at the top of the priorities list, followed by quality/patient safety second, and reimbursement third. Patient experience and satisfaction came in at number four on the list.

Editor's note: Read the rest of this free article by visiting Nurse leaders’ top concerns: Patient experience and quality care found in the Reading Room at www.StrategiesForNurseManagers.com.

*Do you need continuing education (CE) credits? Check out this month’s CE article, Evaluating outcomes demonstrates value of education or visit our archives and view a compilation of CE articles (marked with an asterisk).



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